Terms and Conditions

If a cancellation request is received before the processing of order and generation of AWB, the same would attract full refund. If the request is received after processing, we reserve the right to cancellation depending on status of the order.


Health products are perishable and sensitive goods and it may not be fit to put back to use after it leaves the warehouse. Hence we don’t offer no questions asked returns or refunds.


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Bibo needs Your Consent in Order to Serve You Better. We May Send You Messages About Your Account Information, Activity and Our Best Offers.
We will send you updates, transactions, recommendations of our services or products being a registered customer with us.

By clicking accept at time of registration,  you can give your consent for the above.



For more information about our policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at breathe.free@bibo.health or feedback@bibo.health or by mail using the details provided below:

#1489, 5th Cross, 29th Main, 2nd Stage, BTM Layout, 560076 Bangalore KA, India.


Satisfaction Guarantee

  • If customer is not satisfied with the Bibo product, the product may be returned to Bibo at Bibo’s cost. Bibo will arrange for product return.
  • The satisfaction guarantee is valid for 72 hours after buyer receives the product.
  • The customer can share the details of the issue with the proof of product purchase on the WhatsApp No. +91 9845949395
  • Bibo will revert in one working day and arrange for pickup if required in 48 hours.
  • Bibo’s liability will be limited to sale value.

Diagnostics Packages

  1. To use the services you will be required to register on www.bibo.health
  2. During booking the test we will be asking the following questions
    • Name
    • Email address
    • Age
    • Gender
    • Location
    • Pin code
    • Your authorized person’s details, whom you want report to be sent
  3. We may terminate your booking anytime if we are unable to verify your credentials or not eligible to take the services.
  4. You are entitled to opt for Home sample collection Service if it is available at your location.
  5. The Customer is required to carry a photo-identification proof, invoice and order id or the transaction number (as the case may be) at the time of Lab visit or home sample collection.
  6. All requirements before the tests to be followed by you.
  7. We are not responsible for the accuracy or completeness of information available from or through our site.
  8. You assume full risk and responsibility for the information/reports, or use of information you upload on or through this site.
  9. Bibo reserves the right to cancel any order placed that is listed at an incorrect price regardless of whether the order has been confirmed and/or payment been levied.
  10. To cancel/modify the order go to cancellation link on the confirmation mail or contact at breathe.free@bibo.health or WhatsApp us at +91 9845949395
  11. Cancellation shall be acceptable only if the Customer informs Bibo within 12 hours from the time of booking. 10% cancellation charges will be there on the total amount of invoice.
  12. In the event of pre-payment, the amount shall be credited to your credit card account within 15 working days.
  13. Bibo will try to share the reports within 4 working days but is not responsible for any delay due to operational and logistic issues.
  14. Bibo will not be responsible for any adverse effects due to the diagnostic procedure.
  15. Bibo will not be liable for any delays in testing at home or at the diagnostic centers.

Online consultation

Bibo is providing online consultations with Doctors using video conference or voice calling through its website www.bibo.health

  • The services provided through the Bibo website are not intended to substitute physical consultation with a doctor.
  • Bibo advices the customers to make their own assessment in respect of accuracy and usefulness.
  • Online consultations shall be available for Family Physician & multi specialties.
  • Online consultation from a specific doctor shall be subject to his/her availability and discretion.
  • Confirmation of your appointment with a Bibo doctor will be sent to you via email.
  • Bibo reserves the right to cancel or reschedule an appointment without any prior notice.
  • The consultation time is indicative and actual consultation time may change depending on the Doctor's availability.
  • Cancellation & Rescheduling Deadlines: All consultations can be cancelled or rescheduled at least 12 hours prior to appointment.
  • Doctor’s final advice will be based upon the details shared by you before and during call.
  • The information provided by you may be kept with Bibo indefinitely and can be used without revealing your identity.
  • The user has to ensure proper video conference equipment and internet connectivity for the consultation. Bibo won’t be responsible for any disruption in service due to issues at user’s end.
  • Bibo shall not be liable for misdiagnosis or interpretation of prescribed treatment or prescription provided by the consulting doctor in India.
  • Refunds will be processed within 7 working days from the receipt of a request from you.
  • To cancel/modify the order go to cancellation link on the confirmation mail or contact at breathe.free@bibo.health or WhatsApp us at +91 9845949395
  • Cancellation shall be acceptable only if the Customer informs Bibo within 12 hours from the time of booking. 10% cancellation charges will be there on the total amount of invoice.
  • In the event of pre-payment, the amount shall be credited to your credit card account within 15 working days.

Loyalty Points

  • Bibo Cash is valid for 1 year only, unless you have made a transaction within one year from the date of first redemption or last transaction.
  • The mobile number/email id whichever is used for login will be your unique identification test.
  • Bibo Cash can be transferred to another account post mail from the owner.
  • Bibo Cash is applicable for purchases only at www.bibo.health
  • The points earned in one transaction can be redeemed only in the next transaction.
  • Bibo reserves the right to change/withdraw any of the benefits mentioned herein or otherwise. Bibo also has the right to change terms and conditions related to the Bibo Cash at its sole discretion.
  • Bibo can refuse membership to any customer without citing any reason.
  • 1Bibo Cash = INR 1.
  • You can redeem points based on the redemption plan from the second transaction onwards.
  • You can redeem points from the first transaction only if the points are directly added to your wallet as per the discretion of Bibo or as a part of any promotional activity.
  • The scheme cannot be contested under any jurisdiction.
  • The Bibo Cash cannot be used with other coupon codes on www.bibo.health