SHIPPING FEE: The shipping is free for all orders of Rs. 300 or above. For smaller orders, a nominal shipping fee of Rs. 65 is levied.
DISPATCH: All orders are dispatched within 1 day and in extraordinary cases within 2 days from the order. We work with only reputed partners like Blue Dart, Xpressbees, Fedex and alike. On Sundays and major public holidays we are closed. We can’t ship products to army code addresses or PO Boxes.
DELIVERY: Usual delivery time is 1 to 2 days from shipping for metro and major cities and 4-7 days for rural centres.
CANCELLATIONS & REFUND: Any cancellation request shall be sent to getbibo.live@gmail.com. If a cancellation request is received before the processing of order and generation of AWB, the same would attract full refund. If the request is received after processing, we reserve the right to cancellation depending on status of the order.
Health products are perishable and sensitive goods and it may not be fit to put back to use after it leaves the warehouse. Hence we don’t offer no questions asked returns or refunds.
We take proper measures and precautions in storing our products and work with reputed delivery partners. However, if you encounter any of these problems:
- Product has been damaged during the transit
- You find some manufacturing defect
- You have received a wrong product
You can seek refund by sending an email to feedback@bibo.health with order details within 5 days of receiving the order. Upon our confirmation we will immediately initiate process of return pick up and refund.
If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped within 3 days of order.
Cancellation
Send cancellation requests to getbibo.live@gmail.com. Requests received before order processing and air waybill (AWB) generation qualify for a full refund. After processing, cancellation depends on the order status.
Damaged, defective or incorrect products
Contact us within 5 days of receiving your order. Include your order ID and clear photographs or videos showing the issue. Keep the product and its original delivery box intact for any return pickup.
We review the evidence and confirm eligibility for a refund or replacement. For an incorrect product, replacement delivery usually takes 7–10 days after reporting, depending on location.
Refund processing
Approved refunds are issued to the original payment method. Please allow 7–10 business days for processing and for the amount to appear in your account.
Other returns and product concerns
Health products are sensitive goods. We do not offer change-of-mind returns or refunds, and opened products cannot be returned for another person’s use. Contact our support team with product concerns. Customers with complex or critical medical conditions should seek advice from a doctor.
Contact support
Email feedback@bibo.health or call +91 82966 69394.
This Privacy Policy describes how www.bibo.health (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (only coded info received through payment gateway), email address, and phone number.
- NOTE: We do NOT store your payment credentials, card numbers etc.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
Customer support information
- Examples of Personal Information collected: Name, Contact details, email ID, Order Details
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Minors
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name |
Function |
| _ab |
Used in connection with access to admin. |
| _secure_session_id |
Used in connection with navigation through a storefront. |
| cart |
Used in connection with shopping cart. |
| cart_sig |
Used in connection with checkout. |
| cart_ts |
Used in connection with checkout. |
| checkout_token |
Used in connection with checkout. |
| secret |
Used in connection with checkout. |
| secure_customer_sig |
Used in connection with customer login. |
| storefront_digest |
Used in connection with customer login. |
| _shopify_u |
Used to facilitate updating customer account information. |
Reporting and Analytics
| Name |
Function |
| _tracking_consent |
Tracking preferences. |
| _landing_page |
Track landing pages |
| _orig_referrer |
Track landing pages |
| _s |
Shopify analytics. |
| _shopify_fs |
Shopify analytics. |
| _shopify_s |
Shopify analytics. |
| _shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
| _shopify_y |
Shopify analytics. |
| _y |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at feedback@bibo.health or by mail using the details provided below:
#1489, 5th Cross, 29th Main, 2nd Stage, BTM Layout, 560076 Bangalore KA, India. feedback@bibo.health
Last updated: 18th March 2021
